High customer satisfaction is the reward for investing in software quality. This begins with the development of an idea and extends to ongoing operation and the continuous optimization of solutions.
Even before DevOps, it was essential to be quickly informed about any problems in production (from increased resource consumption to the failure of individual components) thanks to monitoring solutions. This is just one aspect that can be leveraged with monitoring and observatory technologies to ensure high-quality service.
New organizational structures and the consistent technological advancement of tools like Dynatrace open up entirely new possibilities. Services and applications can be even better tailored to customer needs!
Infometis is a Dynatrace partnerto show you these potentials! We help you fully utilize Dynatrace and its possibilities, from conception to the Target Operation Model (TOM).
From Digital Experience to AIOps
Benefit from automated monitoring and analysis across the entire lifecycle of your services! Thanks to our experience in software quality assurance and automation, we support you in implementing systems that enable agile and customer-centric development.
Together, we unlock the full potential of monitoring and observational solutions like Dynatrace. Within your organization, we create the foundation for a continuous improvement process through the targeted application of technology, based on data and thus the effective use of your customers.
Digital Experience
Our Business Solutioneers leverage their years of experience in optimizing business processes and improving services with a customer-centric approach to unlock the full potential of your Dynatrace implementation. Key elements, in addition to the technical implementation of Dynatrace, include:
- to transform acquired data into knowledge
- to incorporate this knowledge into the development process in a beneficial way
Understanding how users interact with services and their experiences is incredibly valuable for any product owner. This knowledge also enables a fact-based approach to prioritizing product backlogs based on user feedback. Improve the digital experience of your services sustainably.
Predictive Quality Analytics
Testing without effort sounds too good to be true… Of course, your testing activities can't be completely replaced by new approaches, but they can be meaningfully complemented. Even though the idea is based on the possibilities of AIOps, it's not yet AI testing, but rather the appropriate use of existing information from a quality and testing perspective. Examples include:
- Detailed insights into all performance aspects during a load and performance test. Ideally integrated directly into tools like Neoload from Neotys.
- Identify negative trends and anomalies early in development and testing. Continuously and fully automatically through the definition of quality KPIs.
We are happy to help you expand your testing capabilities with the possibilities of observational and monitoring approaches. The increase in test system availability alone is an advantage that greatly benefits the entire development team.
AIOps
All relevant data/events from a system and service landscape are collected centrally, enabling a comprehensive (proactive) analysis of the overall system status – with the aid of modern analytical approaches.
Pascal Stiefel (abridged translation, AIOps definition Gartner)
Modern IT Service Management (ITSM) and DevOps organizations rely on the ability to easily monitor rapidly changing environments. AIOps, as a conceptual idea, provides the foundation for this and enables:
- Proactive action based on events, alerts, and patterns
- Rapid, targeted and transparent incident and problem management
- Automation and self-healing functions where appropriate
- Collaboration between service teams and users
Dynatrace is a leader in AIOps and integrates seamlessly with other tools. We'll show you not only how, but also why.
Strong partnerships
Thanks to our strategic partnerships, we keep the big picture of your overall situation in mind with every Dynatrace implementation and can overcome technological limitations. This further promotes team collaboration. Examples include:
- As load and performance testing specialists, we integrate Dynatrace with your testing tools, such as Neoload from Neotys.
- Thanks to our subsidiary Swarmit (Atlassian Platinum Solution Partner), we have extensive detailed knowledge in the implementation of ITSM solutions with Jira Service Management and Opsgenie.
